Our Commitment To You
Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are hand made, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments, inquiries as professional florists. If you are not satisfied with the purchased product we will exchange/remake the design within 7 days of delivery or pick up of your order upon presentation to us at 1451 Rosser Ave E, Unit B, Brandon MB R7A7J2, Canada. As we are selling a live, perishable product, refunds will only be issued under the sole discretion of The BloomBox.
Also, please note that although we will always strive to produce exactly what you have ordered it may be necessary at times to substitute. We do this to ensure that every order we make has only the freshest flowers available and at the same time stays true to what our market expects for quality and style. If you have any questions regarding this policy, please feel free to contact us or review our substitution policy below.
Fresh Flowers: At The BloomBox we are committed to delivering your important emotional sentiments as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, we may substitute another color of daisy, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.
Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible but are subject to what we have available at the time of the order..
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.