Delivery Policies

Delivery Policy

$5 delivery fee within Brandon, $20 to Shilo MB and area, $35 to Rivers MB and area. Please call for other rural destinations, we may be able to help!

Same Day Delivery: If you order before 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Saturday. Currently we are closed Sundays and Holidays with the exception of special extended hours, please check our Facebook page or contact us for current hours. Please note we do not guarantee same day delivery. Due to extreme weather that is abundant in Manitoba our store always calls recipients before delivery with the exception of deliveries to the hospital and businesses. This helps ensure that your arrangement spends as little time as possible exposed to potentially harmful weather conditions. At no time will we leave flowers with a neighbor, on the step outside or allow an arrangement be loaded for delivery unless the recipient has been contacted. Due to the above factors that are out of our control we do not guarantee delivery times although we will do our best to accommodate requested delivery times when possible. If you would like to send flowers to another city or area outside our delivery zone we will do our best to provide you with information to contact a local florist near your delivery address. If you have any questions regarding this policy please contact us.

Specific Times: We are unable to guarantee delivery at a specific time. You may request a time frame in the special instructions when ordering, and we will do our best to accommodate your request.

Delivery Times: Normal delivery times are 9am-5pm daily for orders going to a business, residence, hotel, or hospital, and 2pm for orders going to a high schools. During major holidays such as Valentine's Day and Mother's Day we may operate with extended hours. Please feel free to give us a call or check our social media for special hours.

Funeral Homes: These orders are our very highest priority and we suggest the best practice is to call us directly for these orders at (204) 726-0382. If you have ordered too late to make the funeral service we will contact you so that you can make other arrangements or have something sent to the home of the family. If you do not know which funeral home is looking after the service we will help you find that information. We normally contact the funeral home to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. For deliveries regarding services on the weekend, please call us directly so we may accommodate your order.

Weekend Delivery Policy: We are currently closed on holidays and Sundays. Please contact us directly by phone regarding orders for special occasions falling on a holiday or Sunday so we can accommodate your order. 

P.O. Boxes: We are unable to deliver flowers to a P.O. Box. If it is a property outside of Brandon or Shilo that does not have a street address, please contact us directly at (204) 726-0382 and we may still be able to delivery your order for you.

Canceling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are sometimes unable to cancel or change orders already in process, en route or delivered. To cancel or change an order that has not been processed, please call (204) 726-0382 and we will do our best to help you.

Recipient Refusal of Delivery: If the recipient refuses to accept a delivery no refunds will be given.

Card Messages: The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order. The name of who is sending the flowers is required as it is our shop policy not to deliver anonymous flowers, no exceptions.