Today I wanted to talk about our "no anonymous orders" policy. We have had this policy in place for several years now, and some of you might be wondering why. Isn't it romantic and mysterious, just like those romance novels that many people read? Well, not so much.
An anonymous order may be sent with the best intentions, but if a recipient isn't sure who sent the gift it can be troublesome for them and us. What is mysterious and romantic to one may be cause for anxiety or alarm for another. What happens if the recipient does not know who sent them and calls us for that information? Privacy laws do not allow us to give out customer information so we cannot disclose who paid for or placed the order. Right about now you are wondering if we have had those situations where someone has used us for malicious purposes, intentional or not, and you would be correct. Actually, it was one of these instances that prompted us to implement this policy years ago to protect recipients and ourselves from potentially harmful or even dangerous situations.
The mystery behind sending anonymous gifts is highly over rated and more often leads to anxiety and fear, not exactly the reaction people are aiming for when sending gifts. If there is a privacy concern we can send your message in a sealed envelope on request, but there must be some way to identify the sender on the card. Privacy is an important part of our job and we take it very seriously.
So in short, please sign the card. I promise it won't take away from the impact that you were thinking of them and they might even appreciate the gesture even more. After all, it's the thought that counts!
Shaun